Refund policy

Return & Refund Policy

We want you to be happy with your Kute Nest purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, the item must be unused, uninstalled, and in its original condition and packaging.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong size or color, or no longer need the product, you are responsible for the return shipping costs.

If the item arrives damaged, defective, incorrect, or different from what you ordered, Kute Nest will cover the return shipping costs and provide a replacement or refund.

Please contact us before returning any item so we can provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the item, packaging, and shipping label. We will review the issue and work with you to provide a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds may be issued to your original payment method or as Kute Nest store credit, depending on the option selected by the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Store Credit

If you choose store credit, the credit will be issued to your Kute Nest customer account and can be used toward future purchases.

Non-Returnable Items

Items that have been used, installed, modified, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at support@kutenest.com with your order number and the reason for your return. We will provide return instructions and, when applicable, a return shipping label.